FAQs – NAIX Boutique

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FAQs

  • What is the material of your jewelry?- All jewelry is 316l stainless steel base with 14K or 18K gold plated.
  • How do we take care of the jewelry?- Simply clean them in warm soapy water every now and then, and avoid rubbing to keep it looking its best.
  • Where do you ship your products from?- All of our products are shipped from Los Angeles, California.
  • How long does it take to process my order?- All orders will be shipped out within 3 business days.
  • Do you have a physical store?- Currently we don't, however we join some pop up markets in LA area on weekends. We always keep our customers updated on our Instagram @naixboutique, if you're in LA area please come say hi to us and our little pooch!
  • What is pre-order? And how long will it take?- Pre-order is when we come up with new designs, and would like to let our customers¬†have first-handed chance to take them home with exclusive discount. It usually would take about a month or so before we ship them out.
  • What's your shipping policy?- We offer free US shipping on all orders, free shipping to Canada for orders over $75, and free international shipping for orders $85+.